FAQ'S

What types of products does Arabian Aura offer?

Arabian Aura specializes in a curated selection of innovative home and kitchen products. Our offerings include high-definition mini cameras designed for enhanced security and versatile silicone cooking utensils that facilitate effortless meal preparation.

How can I ensure the quality of the products I purchase?

We prioritize quality in our product selection. Each item is chosen for its functionality and modern design, ensuring a seamless experience for our customers. We encourage you to read product descriptions and reviews to make informed decisions.

What is the return policy for items purchased from Arabian Aura?

We have a 30-day return policy. To be eligible for a return, items must be in the same condition as received, unworn or unused, with tags, and in their original packaging. A receipt or proof of purchase is also required.

How long does shipping take for orders placed with Arabian Aura?

Orders are typically delivered within 3 to 4 days. This timeframe may vary based on your location and other factors, but we strive to ensure timely delivery for all our customers.

What should I do if my item arrives damaged or defective?

If your order arrives damaged or defective, please inspect the item upon reception and contact us immediately. We will evaluate the issue and work to resolve it promptly.

Are there any items that cannot be returned?

Certain types of items are non-returnable, including perishable goods, custom products, personal care goods, hazardous materials, and sale items. If you have questions about a specific item, please reach out to us for clarification.

How can I initiate a return or exchange?

To initiate a return, please contact us at arabianaura83@gmail.com. Once your return is accepted, we will provide you with a return shipping label and instructions. For exchanges, we recommend returning the item you have and making a separate purchase for the new item.

What should I do if I have not received my refund?

If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at arabianaura83@gmail.com for assistance.